Shipping policy

Shipping Policy

Bismillah Collection

Thank you for shopping with Bismillah Collection. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping (All India)

  • Express Shipping (if available)

  • Cash on Delivery (COD) (if applicable)

Shipping partner will be selected based on your location and service availability.

2. Order Processing Time

All orders are processed within [PROCESSING TIME] after order confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day

  • During high demand, processing may take slightly longer

Once shipped, you will receive a confirmation message.

3. Delivery Timeframes

Estimated delivery time:

  • Metro cities: [3-5 BUSINESS DAYS]

  • Other cities: [5-7 BUSINESS DAYS]

  • Remote areas: [7-10 BUSINESS DAYS]

Delivery times are estimates and may vary depending on courier service and location.

4. Shipping Charges

Shipping charges are calculated as follows:

  • Prepaid Orders: [SHIPPING COST]

  • Cash on Delivery: [COD CHARGE] (if applicable)

  • Free Shipping: Available on orders above [FREE SHIPPING AMOUNT] (if applicable)

Shipping charges will be shown at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID via SMS / Email / WhatsApp

  • Tracking link to monitor delivery status

Tracking updates may take 24–48 hours to appear.

6. Delivery Issues & Delays

Delays may occur due to:

  • Weather conditions

  • Courier delays

  • Incorrect address

  • Public holidays

  • Remote location delivery

Bismillah Collection is not responsible for delays caused by courier companies, but we will assist you in tracking your order.

7. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for:

  • Wrong address entered

  • Failed delivery due to unavailable customer

  • Returned shipments due to incorrect details

Reshipping charges may apply.

8. International Shipping

Currently, we [DO / DO NOT] offer international shipping.

If international shipping is available:

  • Delivery time: [7–15 BUSINESS DAYS]

  • Customs duties must be paid by customer

Return & Refund Policy

Bismillah Collection

We want you to be satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

You may request a return if:

  • Item is damaged

  • Item is defective

  • Wrong item delivered

  • Size issue (if applicable)

To be eligible:

  • Return request must be made within [RETURN DAYS] of delivery

  • Item must be unused and in original packaging

  • Tags must be intact

2. Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Items without tags

  • Sale / clearance items (if applicable)

  • Personal care items (if applicable)

  • Customized products

3. Return Process

To request a return:

  1. Email us at sameer8223khan@gmail.com

  2. Provide order number

  3. Attach product photos

  4. Wait for approval

Once approved, we will arrange pickup or provide return instructions.

4. Exchange Policy

We offer exchanges for:

  • Size change

  • Defective product

  • Wrong item received

Exchange will be processed subject to stock availability.

5. Refund Policy

Refund will be processed after return inspection.

Refund methods:

  • Prepaid orders → Refund to original payment method

  • COD orders → Bank transfer / UPI refund

Refund processing time: [5–7 BUSINESS DAYS]

6. Damaged or Defective Items

If you receive a damaged item:

  • Contact us within 48 hours of delivery

  • Share clear photos

  • Replacement or refund will be provided

7. Return Shipping Charges

Return shipping charges:

  • Wrong/Damaged product → Free return

  • Size change → Customer pays return shipping [RETURN SHIPPING COST]

8. Cancellation Policy

Orders can be cancelled:

  • After shipping → Cancel not allowed (return policy applies)

9. Contact Information

For returns, refunds, or shipping questions:

Store Name: Bismillah Collection
**Email: **sameer8223khan@gmail.com
Phone: 8224862172 / 8223862172
Address: Kamlaganj, AB Road, Shivpuri, MP

Thank you for shopping with Bismillah Collection